Healthcare Clinic Performance & Growth Advisory
Turn Clinic Activity Into Clearer Business Decisions
Operational performance advisory for private healthcare clinics seeking clearer visibility into capacity, utilization, cancellations, revenue patterns, and management reporting.
No patient-identifying information is required.
The visibility gap
A busy clinic can still leave important questions unanswered.
As a clinic grows, scheduling, reporting, and operating information may not always provide the visibility an owner needs. A structured assessment can help clarify where closer attention may be useful.
- How available practitioner capacity is being used
- The operational effect of cancellations and no-shows
- Which services and appointment patterns influence performance
- Whether management reports support timely business decisions
- Where growth may be constrained
- Which questions deserve immediate attention
Advisory services
Focused support for clearer operational decisions
Engagements are scoped to the clinic’s priorities, available information, operating model, and decision needs.
Clinic Performance Assessment
A structured review of agreed operating and management information to identify observations, questions, and priorities.
Capacity and Utilization Analysis
Examine available and booked hours, completed appointments, and scheduling patterns within the agreed scope.
KPI and Reporting Visibility
Clarify useful measures, reporting gaps, and the information owners may need for ongoing decisions.
Operational Improvement
Review agreed workflows and management routines to surface practical improvement opportunities.
Growth Readiness
Assess whether capacity, processes, and management information support informed growth planning.
Ongoing Performance Advisory
Defined follow-on support may be available after an assessment, subject to a separate scope and agreement.
Potential assessment areas
A structured view of clinic performance
Practitioner utilization
Available capacity
Cancellations
No-shows
Revenue patterns
Service mix
Referral visibility
Rebooking and retention
Reporting gaps
Operational workflows
Growth readiness
Owner decision support
Final assessment areas are confirmed during scope alignment.
The approach
From discovery to a practical action plan
Discovery and scope alignment are separate conversations so potential fit can be explored before objectives, responsibilities, and fees are confirmed.
Discovery
Understand the clinic, current priorities, and potential fit in a 15-minute conversation.
Scope Alignment
Confirm objectives, information requirements, deliverables, timing, responsibilities, confidentiality, and fee.
Assessment
Analyze the agreed operational and management information.
Findings and Action
Present observations, recommendations, and a prioritized action plan.
Clinic Performance Case-Study Program
A structured introductory engagement for owner-led clinics
The program is designed for private clinics that want a clearer view of agreed performance questions and are prepared to provide aggregated or anonymized operating information.
Introductory case-study pricing is based on clinic size, number of practitioners, locations, systems, data complexity, and agreed scope.
An engagement may include
- Discovery and a separate scope-alignment meeting
- A structured data request and agreed assessment
- Clinic Performance Scorecard and findings report
- A prioritized 90-day action plan
- Findings presentation and one defined follow-up meeting
Participation and confidentiality
No patient-identifying information is required. Participation does not grant permission to publish clinic information. Names, logos, quotations, statistics, findings, results, and anonymized publication all require separate written consent.
Results are not guaranteed. Final recommendations depend on the quality and availability of clinic information, and final scope is confirmed after discovery and scope alignment.
About
Structured analysis. Practical decision support.
Hilla Yaniv founded Yaniv Performance Advisory to help owner-led healthcare clinics gain clearer visibility into how their businesses are operating. Her work focuses on translating information about capacity, utilization, cancellations, revenue patterns, workflows, and management reporting into practical insights that support stronger decisions.
Her professional experience spans audit, assurance, internal controls, finance, contracts, asset management, and reporting. At Deloitte, she evaluated business and technology controls, conducted process walkthroughs and testing, reviewed supporting evidence, and identified opportunities to strengthen processes, governance, and operational discipline. Earlier roles with Loblaw Companies Limited and Mackenzie Health broadened her exposure to cross-functional operations and the systems that support organizational performance.
Hilla is a CPA Candidate and holds a Bachelor of Commerce in Accounting from Toronto Metropolitan University, with a Minor in Philosophy. She has also held leadership positions, including President of the Ted Rogers Financial Planning Association and a director role in student governance. Hilla brings an analytical, structured, and collaborative approach to helping clinic owners understand performance in context, identify priorities, and move forward with greater clarity.
Frequently asked questions
What to expect before an engagement begins
What is a clinic performance assessment?
It is a structured review of agreed operational and management information intended to clarify performance questions, observations, and practical priorities. The specific assessment areas are confirmed during scope alignment.
Is this accounting or bookkeeping?
No. Yaniv Performance Advisory provides management and operational performance advisory. It does not provide audit, assurance, bookkeeping, tax, financial-statement preparation, legal, clinical, or investment services.
Is patient information required?
No patient-identifying information or personal health information is required. Clinics should provide aggregated or anonymized information only.
What clinic sizes are a fit?
The current focus is on independent and owner-led private healthcare clinics with approximately 1–25 practitioners, especially growing clinics with roughly 3–15 practitioners. Fit still depends on the clinic’s priorities and the proposed scope.
What happens during discovery?
The 15-minute discovery conversation is used to understand the clinic’s operating model, discuss priorities and challenges, consider relevance, identify potential assessment areas, and decide whether to proceed to scope alignment.
What happens during scope alignment?
A separate 30-minute meeting confirms objectives, assessment areas, information requirements, deliverables, timeline, responsibilities, confidentiality terms, case-study permissions, and pricing.
How is pricing determined?
Introductory case-study pricing is based on clinic size, number of practitioners, locations, systems, data complexity, and agreed scope. A final quote follows discovery and scope alignment.
How is case-study information used?
Participation does not automatically grant publication permission. Any use of a clinic name, logo, quotation, statistic, finding, result, or anonymized information requires separate written consent.
How long can an assessment take?
Timing depends on the agreed scope, clinic complexity, information availability, and responsibilities confirmed during scope alignment. A timeline is documented before the assessment begins.
Can the clinic continue with ongoing advisory afterward?
Potential follow-on support can be discussed after the assessment. Any ongoing advisory work requires a separate scope, responsibilities, timeline, and fee.
Begin with discovery
Build Clearer Visibility Into Clinic Performance
Begin with a brief discovery conversation to determine whether an assessment is relevant to your clinic.
Do not submit patient information or personal health information.
Fields marked with an asterisk are required. This form is for business inquiries only.